Important:

New model of care now live. Submit your GP appointment request online via Rapid Health today.

Request an appointment

We operate a Total Triage Model of Care. This means every GP appointment request—whether made by phone, online, or in person—is assessed before an appointment is offered. This approach helps ensure you’re connected with the right clinician, in the right time, for the care you need.

For more information about this model of care please visit our FAQs page. 

Important

Please read the information below carefully to ensure you are directed to book an appointment through the correct pathway. 

Non-GP appointments can be booked by calling the surgery on 01793 705783. 

How to request a GP appointment

How to use our Rapid Health triage service

Click the link below to access our Rapid Health page. You’ll be asked to provide your personal details and information about your medical condition.

You’ll then be guided through an online form that helps us triage your request, ensuring you’re seen by the right clinician within an appropriate time frame.

Some requests may be sent to our inbox. If this happens, you’ll receive a confirmation message. Please note: our inbox is monitored only during core hours — 08:00 to 18:30.

If you're unable to complete the form online, a member of our Care Navigation Team can assist you over the phone. This process may take longer than a typical call and we’re unable to bypass the system to book an appointment without the form being completed.

If you have family, friends, or a carer who can help, they are welcome to complete the form on your behalf.

Request a GP Appointment 

English interpreter service

If you require an interpreter for your appointment, please submit an admin request using the link below. Please do not complete the triage form online, submitting an admin request allows us to assist you more appropriately. Choose 'Ask a question' to submit your request. 

Request a GP appointment with language support

Request a GP appointment
How to request a GP follow up appointment

If your GP has requested you book a follow up appointment please submit an admin request via our online portal - 'Ask a question'. 

Please include details of why the follow up was requested and which GP requested you book in for a follow up. A member of our Care Navigation Team will then generate a unique booking link for this appointment. 

Please be advised this option is only appropriate when a GP has requested a follow up for the same medical issue.

Request a GP follow up appointment
Book an LTC or routine nurse appointment

To book a Long Term Condition Review or a routine nurse appointment (for cervical screening, wound care or HRT review), please continue to call us on 01793 705783 — we're working behind the scenes to bring a direct booking option (coming soon).

Joint injections

To book a joint injection please call us 01793 705783. 

One of our care navigation team will then assist you with your appointment booking for a joint injection. We kindly ask you do not use our online request form via Rapid Health for joint injections at this time. This is to ensure you are booked in with the appropriate clinician for your joint needs. 

Booking an out of hours appointment

We appreciate that some our patients may need to be seen or spoken to outside of our normal hours 08:00 to 18:30. 

To help accommodate this need we have Saturday appointments available through our Saturday Hub as well as access to a GP via the Livi App. 

To book a Saturday Hub appointment please call us on 01793 705783. 

To book an appointment via the Livi App please click here 

Admin requests

Our Rapid Health System also allows our patients submit requests related to admin needs. This may include: 

  • Updating your details 
  • A query regarding your medication 
  • Submission of a request for private GP work such as a letter. 
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